Bouqueh takes customer satisfaction very seriously. In the case of problems with your flower order, please contact Bouqueh through our live chat and we will assist you. In appropriate cases, if you have already been billed by Bouqueh, Bouqueh will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.
Ratification of the Agreement
Description of the Services
Bouqueh allows its members who ratify the agreement to order from florist online.Bouqueh provides a way for you to communicate your orders to delivery florist displayed on this website.The purpose of this site is to provide a simple and convenient service to consumers, linking them to florist in their area that offer takeaway flower. Interactive menus allow customers to build and submit orders at the click of a button.We have created the website to serve as a flower court online market. Bouqueh is a commercial service for flower delivery online.Bouqueh does not sell or interfere in any way in the production of any flower produced at the florist. But what this online market offers to the users is only providing the ability to search for and find local florist that deliver or make flower available to their addresses and enables ordering this flower through this website. The florist are obligated to comply with country local laws, rules, regulations, and standards pertaining to flower preparation, sale, marketing and safety.However, it is important for users to understand that Bouqueh does not in any way independently verify the credentials, representations or products of florist, the ingredients or the quality of any products, or that a florist is in compliance with applicable laws. Buyers must make themselves comfortable through information provided by florist on the website or as requested by buyers directly from the florist as to the quality and reliability of the florist, as well as to their compliance with applicable laws.Bouqueh does not in any way guaranty the quality of any flower or that any flower complies with applicable laws and does not guarantee matching the menu displayed on the site of what is actually provided to the users.In addition, However, Bouqueh does not independently investigate or verify such representations.Bouqueh shall not be liable or responsible for any flower or services offered by florist that is unhealthy, is the cause of injury, that is otherwise unacceptable to buyers or that does not meet the expectation of buyers in any manner.Buyers are solely responsible for verifying the accuracy of delivery addresses, and Bouqueh shall have no liability or responsibility for any such erroneous addresses. All flower preparation and deliveries are the sole responsibility of the florist accepting the order. Please be aware that the florist will do everything they can to meet the delivery time specified, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
How to make an order and how it is processed
Once you have selected your order from the menu of your chosen Delivery florist you will be given the opportunity to submit your order by clicking on “Checkout” button. Please note it is important that you check the information that you enter and correct any errors before clicking on the “Checkout” button since once you click on this input errors cannot be corrected. On receipt of your order, Bouqueh will begin processing your order and we will send a message on the final page that your order has been received and sent successfully to the florist. Where any payment you make is not authorized you will be returned to the previous page on the website and we shall not be obliged to provide the services.
You have the right to cancel an order up to 5 minutes from placing the order on our website.While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.An order may be subsequently cancelled by a florist after you have received a confirmation that it has been sent to the florist. Bouqueh and our partner florist reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.“Your history will only hold your successful orders, and in case of failed online payment, the refunded amount will be returned to your respectable account within 7-14 days, according to your bank.
Membership system for Bouqueh
Any member of Bouqueh has a “user name” and “password” which are determined by the member herself/himself. The "user name" is personal to the member and the same “user name” is not given to two different members. The “password” is only known by the user. The user can change the password at any time. It is solely under the responsibility of the user to select and protect the password. Bouqueh is not liable for any problems, which may arise from the use of password. Bouqueh informs the user about the promotions, which take place in the user’s area and from which the user may benefit, by emails. Bouqueh does not share the user information with the third party companies – the phone number may be shared with the florist which deals with take-out flowers, in order to provide a faster and correct delivery. For the user to connect to the services, which require a membership of Bouqueh, the user must enter the user name and password. This process is called “login” to Bouqueh.By using this site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the site or by contacting us, you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership.Members' passwords should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should contact us immediately.You may not use the site for any unlawful or unauthorized purpose, including without limitation to:distributing any unlawful, libelous, abusive, threatening, harmful, obscene or otherwise objectionable materialtransmitting material that constitutes a criminal offense, results in civil liability or otherwise breaches any laws, regulations or codes of practice.Interfering with any other persons use or enjoyment of the site.Damaging, disabling or impairing the operation of this site or attempting to gain unauthorized access to this site or to networks connected to it, through hacking, spoofing or other such similar means.
Responsibilities of the Member
During the use of the services of Bouqueh, the member accepts and undertakes:The information in the registration form is correct; in the conditions that this information is required the member is the only responsible for any losses which may arise from any misinformation or inadequate information (ex. forgetting the password); and in these cases his/her membership may be terminated.The member is the sole responsible for all personal ideas, opinions, statements set forth by the member while using the services of Bouqueh, all the files uploaded to Bouqueh and the personal information sent, and that in no way Bouqueh shall be held liable for these files, not to access any services provided in Bouqueh unauthorized and in any way other that the one identified by Bouqueh; not to change the software in any way; not to use the software which is identified as being changed; and to indemnify Bouqueh for all material and moral losses in the event the member does not comply with the aforementioned articles, Bouqueh shall not be responsible for any damages which may arise from reading of data belonging to any members by any unauthorized people, not to send any messages which are threatening, immoral, racially and contrary to the Laws of Egypt and international agreements, any correspondences, titles, nicknames posted to the context shall not be contrary to the rules of public morality, good manners and laws, not to harass and/or threaten other users, or any of Bouqueh live chat personnel, not to act in a way affecting the use of services by other users, not to post, print, distribute, circulate any amoral, inappropriate and unlawful materials and information which may give harm to the names of any people or institutions, not to advertise, sell or offer to sell any products or services, engage in any activities such as survey, competition or chain letter, not to send any information or programs which may give harm to the information or software in the computers of other users,All of the records or materials obtained by using the services of Bouqueh are within the consent of the user; the user shall be absolutely responsible for any damages, loss of information or other losses caused by them in the user’s computer; the user shall not demand any compensation for any losses arising from the use of the service, not to use the services of Bouqueh for any commercial and advertising purposes without obtaining the consent of BouquehBouqueh may monitor all system at any time or continuouslyBouqueh may use its system for commercial purposes, not to mail any information which is forbidden legally and circulate any mails which do not have authorization to be sent such as chain mail, malicious software, etc., not to record and misuse any personal information belonging to others, The member himself/herself is responsible for all kinds of acts made under the “username”, The clients must pay the service fee which is notified previously at the time of delivery of products; otherwise the products shall not be delivered to the clients. not to access the site or services using a third-party's account/registration without the express consent of the account holder; not to use the site for illegal purposes; not to commit any acts of infringement on the site or with respect to content on the site; not to use the site to engage in commercial activities apart from sanctioned use of Bouqueh services; not to copy any content, including, but not limited to florist menu content and third-party reviews, for republication in print or online; not to create florist reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the site; not to attempt to gain unauthorized access to other computer systems from or through the site; not to interfere with another person's use and enjoyment of the site or another entity's use and enjoyment of the site; not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or not to disrupt, interfere with, or otherwise harm or violate the security of the site, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the site or affiliated or linked sites (including those of our florist partners).All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the website. If you are a minor, you must have your parent or guardian read and agree to this Agreement prior to you using the website.Credit or Debit cards used in placing orders through the online payment gateway on Bouqueh website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.
Visitor material and conduct
You may not access or use the website for any other purpose other than that for which Bouqueh makes it available. The website is for the personal use of users only and may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by Bouqueh. In case of any prohibited activities committed by the user, the company has the right to suspend, block or terminate the user's membership and prevent his access to log in the service. Prohibited activities include but not limited to the following:criminal or tortuous activity, including child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, copyright infringement, patent infringement, or theft of trade secrets;advertising to, or solicitation of, any user to buy or sell any products or services, unless authorized by Bouqueh;systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Bouqueh;making any unauthorized use of the Bouqueh services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email;engaging in unauthorized framing of or linking to the website;transmitting chain letters or junk email to other users;using any information obtained from the website in order to contact, advertise to, solicit, or sell to any user without their prior explicit consent;engaging in any automated use of the system, such as using scripts to add friends or send comments or messages, or using any data mining, robots or similar data gathering and extraction tools;interfering with, disrupting, or creating an undue burden on the website or the networks or services connected to the website;attempting to impersonate another user or person;using the username of another user;selling or otherwise transferring your profile;using any information obtained from the website in order to harass, abuse, or harm another person;using the Bouqueh service as part of any effort to compete with Bouqueh or to provide services as a service office;deciphering, decompiling, disassembling or reverse engineering any of the software comprising or in any way making up a part of the website;attempting to bypass any measures of the website designed to prevent or restrict access to the website, or any portion of the website;Harassing, annoying, intimidating or threatening Bouqueh company through any medium of communication or to any of its employees or agents engaged in providing any part of Bouqueh Company services to you.displaying an advertisement, or accepting payment or anything of value from a third person in exchange for your performing any commercial activity on or through the website on behalf of that person, such as posting blogs or bulletins with a commercial purpose;deleting the copyright or other proprietary rights notice from any Contribution or Bouqueh Content; andusing the website in a manner inconsistent with any and all applicable laws and regulations.Any other suspected malicious activities on Bouqueh website or applications.
Authority of Bouqueh
Bouqueh may temporary suspend or completely cease the system operation at any time.Bouqueh shall not have any responsibilities against the members of Bouqueh or any third parties due to the temporarily suspension or completely cessation of the system operation.The user name and password shall be displayed and approved after the filling of the application parts to be submitted to the clients by Bouqueh. Bouqueh may prevent its clients who have filled in all parts or have connected although they have passwords from having a new password or from using their passwords for an indefinite period of time if it is deemed necessary by Bouqueh.Bouqueh does not warrant that its services shall be provided on time in a secure and complete way, the results obtained from the services shall be correct and reliable, and that the service quality shall meet the expectations.Bouqueh has the right to back-up and delete all or some of the files, messages which are provided by the members during the use of services for some periods deemed suitable by Bouqueh. Bouqueh shall not be held responsible for back-up and delete processes.Bouqueh has the ownership and copyrights arising from the ownership of the information, documents, software, designs, graphics and etc. which are produced by itself and/or bought from outside.The sales of Bouqueh are limited to the current availability of menus of the firms provided in Bouqueh. Bouqueh is not responsible for any item ordered and not delivered by the florist due to unavailability.Bouqueh has right to post any information, documents, software, designs, graphics, etc. (such as the messages, poets, reports/news, file posted to the bulletin board) which are member generated and uploaded to the system by the members and/or to transmit them to another place within the site deemed as appropriate by Bouqueh. It is probable that this information is copied and/or posted by other users. In such cases, the users shall not demand any royalty from BouquehThe obligation to change the information in relation to the price and product specifications, which are provided to sell in Bouqueh, belongs to the companies which have cyber florist in Bouqueh. In the event of any misinformation relating to the price and specifications of products, Bouqueh may correct this mistake by cancelling the order.Bouqueh may provide transition for a member to other websites. In this case, the member agrees that Bouqueh shall not be responsible for the context of the websites, which the member may access through its site.Bouqueh may make any changes in the implementation of this agreement, and amend the existing articles or add new articles for the purpose of complying with any technical necessities and legislation which shall come into being in the future.Bouqueh may change in time the services for which any membership is not required to a form, which requires membership. Bouqueh may provide addition services, change some of the services partially or completely, or transform into a paid service.This site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavor to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.
Guidelines for Reviews
Reviews are approved based on the following criteria:RELEVANCY Reviewers must have had an experience with the florist firsthand.ACCEPTABLE CONTENT Bouqueh are not obligated to approve reviews on the site. A subset of the potential reasons for rejection are:Offensive Language: Profanity, abusive, racist, and hate language is not tolerated in our interactive sections.Irrelevant or non indicative contentDiscrimination based on the grounds of religion, race, gender, national origin, age, marital status or disability.References to illegal activity or uncorrelated references towards society’s traditions and values.Conflicts of interest: Competing florist are not allowed to post negative reviews. Violation of this might result in permanent removal from our website.Allegations of health code violations.Outdated and obsolete informationNOT ENDORSEDReviews are not endorsed by Bouqueh, and do not represent the views of Bouqueh, our parent companies, our subsidiaries. Bouqueh does not assume liability for any review or for any claims, liabilities or losses resulting from any use of our sites, or information on our site.OWNED BY BouquehReviews are owned by Bouqueh exclusively in perpetuity. We have the right to reproduce, modify, translate, transmit, and/or distribute all materials relating to reviews. Bouqueh is under no obligation to pay the author or anyone else for their reviews.
Termination of agreement
Bouqueh may terminate this agreement unilaterally at any time.
Restrictions for Non-Personal and Non-Commercial Use
You agree that the consequences of commercial use or re-publication of content or information of Bouqueh may lead to serious and incalculable monetary compensation that may not be a sufficient or appropriate remedy and that Bouqueh will be entitled to temporary and permanent injunctive relief to prohibit such use.
During any product delivery made by florist, if the client is not available in the address specified in the system, the flowers ordered by the client shall not deliver to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a flowers to an address where he/she does not exist.
In relation to any product returns, the terms of product return belonging to the florist are applied. Bouqueh does not undertake any responsibilities for the disputes, which may arise from terms of product return belonging to the florist.
1. Customer can choose between different payment methods provided on the platforms, which are currently the following: Cash on Delivery, local debit cards and credit cards.
2. Bouqueh reserves the right to provide other payment methods or to no longer offer certain payment methods.
3. Customer bindingly chooses the payment method when placing the respective order, provided that the customer chooses an online payment method, the payment will be processed by an external online payment provider cooperating with Bouqueh.
4. Card data will be stored for future orders by the external online payment providers, on the condition that the customer has given consent to the storage and future usage.
5. Customer is obliged to ensure sufficient cover of the respective account or, when using credit card, to use the credit card only within the card transaction limit. Customer has to refrain from causing unauthorized debit charge backs.
Price and Payment
Validity of Bouqueh records
In the disputes which may arise in relation to this agreement, the member agrees, states and warrants that any bookkeeping entry, microfilm, microfiche and computer records constitute a valid, binding, absolute and exclusive evidence; this article has the characteristics of an evidential contract, and that the member waives in advance all kinds of objections to the specified Bouqueh records and the right to tender an oath in relation to the fact that these records are kept in due form.
These Website Terms shall be governed by and construed in accordance with the law. Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts.
Intellectual Property Rights
The content on the website ("Bouqueh.com Content") and the trademarks, service marks and logos contained therein ("Marks") are owned by or licensed to Bouqueh, and are subject to copyright and other intellectual property rights under state of Egypt and international conventions. Bouqueh Content, includes, without limitation, all source code, databases, functionality, software, website designs, audio, video, text, photographs and graphics. All Bouqueh graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, common law trademarks or trade dress of Bouqueh.com in Kuwait and/or other countries. Bouqueh's trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Bouqueh. Bouqueh Content on the website is provided to you "AS IS" for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcasted, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Bouqueh is prohibited.Provided that you are eligible to use the website, you are granted a limited license to access and use the website and the Bouqueh content and to download or print a copy of any portion of the Bouqueh content to which you have properly gained access solely for your personal, non-commercial use. Bouqueh reserves all rights not expressly granted to you in and to the website and Bouqueh Content and Marks. If you download or print a copy of the Bouqueh content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with the security related features of the website or features that prevent or restrict use or copying of any Bouqueh content or enforce limitations on use of the website or the Bouqueh content therein.
By posting contributions to any part of the website, you automatically grant, and you represent and warrant that you have the right to grant, to Bouqueh an irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide license to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such contributions for any purpose, commercial, advertising, or otherwise, on or in connection with the website or the promotion thereof, to prepare derivative works of, or incorporate into other works, such contributions, and to grant and authorize sub licenses of the foregoing.Bouqueh has the right, in our sole and absolute discretion, to (i) edit, redact or otherwise change any contributions, (ii) re-categorize any contributions to place them in more appropriate locations or (iii) pre-screen or delete any contributions that are determined to be inappropriate or otherwise in violation of this Agreement.
Links to and from other websites
As a courtesy to you, the site may offer links to other websites. Some of these websites may be affiliated with Bouqueh while others are not. Bouqueh is not responsible for the contents of any website pages created and maintained by organizations independent of Bouqueh. Visiting any such third-party website pages is at your own risk. Bouqueh has no control of these third-party website pages, nor can it guarantee the accuracy, completeness, or timeliness of information in third-party website pages. Your use of such information is voluntary, and your reliance on such information should be made only after independent review. References to commercial products or services within any such third-party website pages do not constitute or imply an endorsement by Bouqueh. By using the site, you acknowledge that Bouqueh is responsible neither for the availability of, nor the content located on or through any third-party website pages.
Limitation of Liability
To the extent permitted by law, Bouqueh provides this site and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this site, or that it will be timely or error-free, that defects will be corrected, or that the site or server that makes it available are free of viruses or other harmful components. Subject to the previous paragraph, neither Bouqueh nor Bouqueh directors, officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this site. Nothing in these terms shall exclude or limits liability for death or personal injury resulting from our negligence or that of our agents or employees.
THE INFORMATION, CONTENT, PRODUCTS, SERVICES, AND MATERIALS AVAILABLE THROUGH THE SITE (WHETHER PROVIDED BY Bouqueh, YOU, OTHER USERS OR OTHER AFFILIATES/THIRD PARTIES), INCLUDING WITHOUT LIMITATION, flower/BEVERAGE ORDERS, SUBMISSIONS, TEXT, PHOTOS, GRAPHICS, AUDIO FILES, VIDEO, AND LINKS, ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, Bouqueh DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE